Email Logs

The Email Logs module shows all notification emails that have been sent from Simon and their status.


To access this module, log in to the Control Panel from the Simon home page located at https://<yoursubdomain>.exphub.com.au/manager. Navigate to the Global Site Configuration menu and click to expand. Click Custom settings, and finally Email Logs.


To view Email Logs for a specific user only, navigate to Employee Administration > Manage Employee, and select "View" from the Actions menu next to the relevant user. Finally, select the "Notifications" tab.

For information on how to filter the Email Logs to view notifications related to a specific experience only, please refer to the My Experiences guide.



Email Logs field definitions


Field Name
Description
Tips and information
User The username of the user that the notification is in relation to.
 For more details about the user, please refer to the Manage Employees guide.
Trigger Type The trigger that was configured to cause the notification to send.
 For more information on Notification triggers, please refer to the Notifications guide.
Email Subject

The subject line of the notification that was sent.

 For more information about configuring the subject line, please refer to the Notifications guide.
Scheduled For The date that the e-mail was sent (if in Sent status), is due to be sent (if in Pending Status) or was due to be sent (if in Cancelled status).
 For more information about date based sending for notifications, please refer to the Notifications guide.
Status The status of the notification.

There are 4 status types:

 

Sent – The notification has been sent successfully.

Pending – The notification is queued to send but has not yet been sent.

Cancelled – The notification has been cancelled and will not be sent. For more information about cancelling notifications, please continue reading below.
Failed - The notification did not send due to an error in the Sender e-mail address.
Failed Condition -  The notification is configured with a Send Condition, and the Send Condition was not met when the notification went to deliver. For more information about Send Conditions, please refer to the Notifications guide.
Sent When Experience Status Must Be The Send Condition that must be satisfied for the notification to deliver per the notification configuration.
 If this column is blank, it means there was no Send Condition configured for the notification. For more information about Send Conditions, please refer to the Notifications guide.
Email To The e-mail address(es) that the notification was sent to.
 For more information about configuring recipients, please refer to the Notifications guide.
Email From The sender e-mail address for the notification.
 For more information about configuring the sender e-mail address, please refer to the Notifications guide.
Last Updated/Last Updated By The Last Updated and Last Updated By columns show the date and time the Email Log was last edited and which administrator made the edit.
 The time displayed will be in your organisation's configured timezone.
Actions Options to Edit or Delete.

The "Resend Notification" option will only be available for notifications in a Sent status. For more information about re-sending notifications, please continue reading below.


For more information about the Edit option, please continue reading below.

 

Deleting a notification will not cancel the notification from sending – it will only remove it from the Email Logs. If you need to cancel a notification so that it does not send, you will need to move it into a Cancelled status. For more information, please continue reading below.



Re-Sending a Notification

A notification can be re-sent to its original recipients after it has been delivered.


To re-send a notification, navigate to Global Site Configuration > Email Logs and select Edit from the Actions menu next to the relevant notification. Finally, select “Resend Notification”.


You will then be presented with an editable copy of the notification. If applicable, make any changes that you need to make to the notification. For instructions on editing a notification, please refer to the Editing an Email Log instructions below.


Important Note – If the notification you are re-sending includes a Custom Field that has been updated on the user's profile since the notification was originally sent, you will need to manually overwrite this in the notification before re-sending.


Finally, click the “Resend Notification” button. If you did not make any changes to the notification, the email will be re-sent to all original recipients with the original content. If you made changes to the notification, the notification will send including your changes.


A new log will be created for the re-sent notification with the status “Pending”, confirming that the notification has been queued to send.



Editing an Email Log (including Cancelling)

To edit an Email Log, navigate to Global Site Configuration > Email Logs and select Edit from the Actions menu next to the relevant notification. Notifications that are in a “Sent” status cannot be edited. For more information about a log’s status, please refer to the table above.


Important Note – Editing and saving an Email Log will take effect instantly. You will not be able to undo your changes.



Edit an Email Log field definitions


Field Name
Description
Tips and information
Email To The e-mail address(es) that the notification will be sent to.

To edit this field, type over the current input. To input multiple addresses, separate each address with a comma (no spaces).

 

For more information about configuring recipients, please refer to the Notifications guide.
Email From The e-mail address the notification will be sent from.

To edit this field, type over the current input.

 

For more information about configuring the sender address, please refer to the Notifications guide.
Subject

The subject line of the notification.

Any custom field parameters that were included in the subject line will be populated. To edit this field, type over the current input.

 

Important – Do not use custom field parameters if overriding in this screen – they will not be populated as the notification has already been triggered to send.

 

For more information about configuring the subject line, please refer to the Notifications guide.
Content The content that is included in the body of the notification.

Any custom field parameters that were included in the body will be populated. To edit this field, type over the current input. For more information about editing text and images in this field, please refer to the Editor Tool Instruction guide.


Important – Do not use custom field parameters if overriding in this screen – they will not be populated as the notification has already been triggered to send.

 

For more information about configuring the body of a notification, please refer to the Notifications guide.
Schedule Time The date the notification is scheduled to send.

To change this date, click on the field and select the new date you would like the notification to send.

 

Important – If you select a date that has already passed, the notification will send immediately.

 

For more information about configuring time based triggering, please refer to the Notifications guide.
Status Use this field to change the status of a notification from Pending to Cancelled.
 If you cancel a notification, it will not send to the intended recipients.
Send Condition The send condition that has been configured for the notification (if applicable).
 For more information about Send Conditions, please refer to the Notifications guide.


After all required changes have been made, click the Submit button to save.