Tips & Tricks for Troubleshooting User Enquiries

Use this section to assist you with troubleshooting questions that are asked of you by a user when completing an experience in Simon.

Login Enquiries
Login Enquiries Use this section to assist you to troubleshoot if a user is experiencing trouble with logging in to Simon or resetting their own password....
Wed, 26 May, 2021 at 10:38 AM
Document Acceptance Enquiries
Document Acceptance Enquiries Use this section to assist you to troubleshot if a user is experiencing trouble with accepting their documents in the Docume...
Wed, 26 May, 2021 at 11:11 AM
Forms Enquiries
Forms Enquiries Use this section to assist you to troubleshoot if a user is experiencing trouble with completing and/or submitting their forms in the Form...
Wed, 26 May, 2021 at 11:43 AM
Checklist Enquiries
Checklist Enquiries Use this section to assist you to troubleshoot if a user is experiencing trouble with completing their Checklists element. U...
Wed, 26 May, 2021 at 11:51 AM
Other Enquiries
Other Enquiries Use this section to assist you to troubleshoot general issues that aren’t related to a specific element. 1. User is unable to ac...
Wed, 26 May, 2021 at 12:07 PM