Simon Help Portal

Introduction The information provided in this user guide explains the basic principles of the product and shows how to use the system for creating and man...

Multi-Factor Authentication Multi-Factor Authentication is a security feature which requires an Administrator to authenticate each login attempt they make...

Create a New Employee This step outlines the process to set up a “Registered” user within the system so that they can be delivered an experience. No...

Manage Employees This step outlines the process of how to edit/manage “Registered” users within the platform. To access this module, log in to the C...

Deliver an Experience This step outlines the process of delivering an experience to a user, or to multiple users at the same time (Bulk Delivery). This sc...

Library Documents Library Documents are additional documents that can be attached to a user's primary Document when the Accept Documents element has b...

Proxy As Employee The Proxy As Employee function allows an administrator to view an experience from the perspective of the user. To access this func...

Employee Files The Employee Files module can be used to store files related to the user. These files are visible only to Administrators – the user does no...